Return and Exchange Policy

We accept returns and exchanges within a seven-day return and exchange guarantee period. Products accepted after this period will be deemed accepted and will not be accepted.
Returns and exchanges will not be accepted if the packaging or accessories are damaged or lost.
If you wish to return or exchange an item, please contact us within the specified timeframe to avoid unnecessary misunderstandings and disputes.
If the item is exchanged for reasons other than defect or deterioration, the return shipping costs will be borne by the consumer.
We encourage mutual trust and understanding between buyers and sellers. We are happy to hear any complaints you may have regarding a product.
If a product becomes defective during shipment, please notify the seller immediately upon receipt and return the defective item. The seller will promptly ship a new, intact item upon receipt and verification of the defective item.

How to Request a Return or Exchange

1. Returns or Exchanges Due to Personal Reasons: Within 7 days of receiving the product, please email our customer service center. Your request will be processed within 1-3 business days of receiving the email, provided it does not affect your ability to resell the product. Returns or Exchanges are subject to shipping costs, which are NT$300 per return. 2. Returns or Exchanges Due to Product Quality Issues: Within 7 days of receiving the product, please email our customer service center at service@mail.mysplepa.com. Our customer service center will process your request within 1-3 business days of receiving the email. Returns or Exchanges are subject to shipping costs, which are NT$300 per return. 3. Returns: Please contact the courier directly within 7 days of receiving your order. Upon receipt, the courier will notify us of the refund, and we will complete the refund process within 15 working days.
For returns or exchanges, please include your order number, name, and phone number. Please contact our 24-hour online customer service for the return address.

How to Cancel an Order

To cancel an order, you must email our customer service center and state the reason. Please include your order number, name, and phone number.

If you have any questions after receiving your order, please contact our online customer service or email service@mail.mysplepa.com. Please include your name, contact information, and order number so we can promptly process your request.